Attention Massage Clients
We love to hear your feedback on your experience in our office! The good or bad. We hope to see you back soon!
Booking Policy:
All appointments must have a gift certificate or a valid debit/credit card on file. The system will NOT go past the booking process without one on file.
The Time Frame of the Appointment:
The client will be scheduled on the hour. The client will have 5 minutes to undress to their liking. The client will have 50 minutes hands on with the therapist and 5 minutes to redress. If the client shows up late to their scheduled appointment time, that will cut into their hands on time of the session.
No Show and Cancellation Policy:
If you were to No Show your scheduled time or Cancel with the 24 Hour period of that scheduled appointment time The card or gift certificate on file WILL BE CHARGED FOR THE FULL AMOUNT OF THAT SCHEDULED SERVICE.
Gift Certificate Policy:
Any gift certificate purchased EXPIRES one year from the date it was purchased. All gift certificates are NON-REFUNDABLE. If the gift certificate is lost or forgotten the time of your appointment it will be under the name given the day it was purchased.
During the session all inappropriate actions and comments in and out of session will be charted in the client file. If the Therapist/ Client is uncomfortable for any season you can ask the therapist to cease the session and the therapist will end the massage.
No cell phone use is allowed during the session. If you have to take a call the therapists will leave the room until you end your call. It will cut into your hands on time of your session.
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